Frequently Asked Questions
How long does delivery take?
Orders are processed in 1–3 business days, then delivery takes 8–15 business days within Australia. Every order includes tracking. We're upfront about this: we work directly with our manufacturing partners, which keeps prices down but takes a little longer than local warehouses.
Where do you ship?
Currently Australia-wide only.
What if my order doesn't arrive?
If your order hasn't arrived within 30 days of dispatch, we'll send a free replacement or refund you in full — your choice.
Can I return a product?
Yes — 30-day returns on unused items in original packaging. If something arrives faulty or damaged, we'll replace or refund it immediately under Australian Consumer Law. See our Refund Policy for details.
How do I contact you?
Via our Contact page — a real person replies within 1 business day.
Is your checkout secure?
Yes. Payments are processed by Shopify's PCI-compliant checkout — we never see or store your card details.